NOVELA, S.; LESTARI, D. S.; MAHARANI, Y. . Pengaruh Kualitas Pelayanan, Customer Relationship Management dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan Hotel Bangka City Pangkalpinang. AKDBB Journal of Economics and Business, [S. l.], v. 3, n. 1, p. 15–27, 2024. Disponível em: https://kampusjurnal.com/index.php/ajeb/article/view/28. Acesso em: 12 okt. 2024.